Tigerdirect sux

August 24th, 2007

Don’t ever ever get a gift card for Tigerdirect.com – trust me. I worked for yahoo, got a free gift certificate at giftcertificates.com, which i used to buy $250 gift cards at Tiger direct. Bad move. All i wanted to do was buy stuff from their site using the gift cards –

  1. I ended up having to call them 5 times, totaling about 3 hours, longest call was over an hour (this really sucked)
  2. I got passed around from customer service to credit card payment and back and on hold and talked to supervisors and on hold and … dropped entirely, 3 of 5 times. Each time they liked to tell me how their internal operations work (hello, do i care?), and it varied depending on who i talk to.
  3. Web site is great, but does not work with gift card system. During checkout, It incorrectly reports the amount available on gift cards
  4. If you use less than the full amount of a gift card, they have to mail you another gift card for the difference (why not email? or better yet, just change the amount on the gift card to whats left? not rocket science)
  5. They have at least 2 different types of gift card numbers, and one of the problems i had was that both could not be applied to one
    order – at least the supervisor acknowledged this as not great and made it work for me.  well, i hope he made it work – not shipped yet.

Seriously, guys, how much money do you waste on customer service? Perhaps gift cards are not that popular, and its not worth the time to make the system functional, relying on supervisors to fix it? I thought about calling Carl Fiorentino, TigerDirect’s president, at home in Miami, like Fred Wise did, but haven’t. I think i got it sorted – we’ll see if my package arrives after burningman.

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